Separate Sessions for Marketing and Utility

Separate Sessions for Marketing and Utility automatically separates customer conversations into two distinct session types:

· Marketing Sessions - for system-generated messages, typically sent via campaigns or templates.

· Utility Sessions - for manual or operational messages, usually sent by agents or users directly.

This feature ensures a clear distinction between promotional outreach and operational communication, making it easier for teams to track engagement, analyze responses, and take relevant actions based on the type of interaction.

Steps to Use Separate Sessions

1. Go to Configuration in WhatsApp4Dynamics.

2. Enable the Marketing Campaign toggle to activate marketing-specific settings.